Cancelling/Changing an Order

If you need to adjust or cancel an order, please make sure that you let us know as soon as possible contacting us support@ihealthee.com 

We will try our best to make the necessary changes to your order. Unfortunately, if an order has already been shipped out, we will not be able to make order adjustments or cancellations for you, however we can help you begin the return process. For more information on Return Policy please see below.

Payment Methods

We accept the following electronic payments: American Express, Visa, MasterCard,Stripe and PayPal.

If you have any questions about payment options please mail us support@ihealthee.com

Order Address Errors

Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

If you incorrectly entered your address during the checkout process, it will be "Returned to Sender" via post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.

Safe Drop Shipments

We do not “safe drop” orders, which means that we do not leave shipments at vacant locations.

Return Policy

It is important to us that you are satisfied with the items you receive. We now provide refunds for products that are returned within 7 days of the order date.

Unopened, unused products in their original packaging are eligible for a full refund. If an item is defective or incorrect we require an image for the product and it will be eligible for full refund or exchange.

Please note that not all items are eligible for refunds and/or exchanges. This includes (but is not limited to) face masks, perishable items, personal care products, cosmetics, all clearance items, and select sale items.

Opened or used products are not eligible for return. We are currently unable to accept returns.

All returned or exchanged items must be returned in good condition in order to qualify for a refund or exchange.

We may require a photo of the product received to verify that it is eligible for a refund or exchange.

Questions? Please contact us support@ihealthee.com

If above applies and you want to move forward with your return please click link below to access your return mailing label. *Please Note: If you return an order without first contacting us, you may not be eligible for an exchange or refund.

Items Not Eligible for Free Shipping

The items listed below are not eligible for free shipping. Please note that this list is not exhaustive and we reserve the right to add additional items to this list at any time.

  • Rumble Case
  • Lilly of the Desert Aloe Vera
  • Lumiere de Sel Crystal Salt Lamp Jumbo
  • Vega Shake Case
  • Lumiere de Sel Crystal Salt Lamp Medium
  • Boo Bamboo Baby Wipe Case
  • Purica MSM 11lbs.
  • Purica Recovery EQ Extra Strength 5kgs
  • Blue Monkey Drink Case (or more than 10 bottles)
  • Iso Pure drink case
  • Guru Drink Case
  • Koe Drink Case
  • 5lbs Protein Shake Tubs 5 lbs and higher (Mutant, Nutrabolics, Optimum Nutrition, Dymatize, Allmax, Precision, PVL,, PS)

Refund it may take up to 14-21* business working days for the credit the refund to be reflected in the source account from where the payment was made "Credit Card / Debit Card / Net banking / Wallet”. Actual time taken for refund depends on your payment cycle with your bank.

Secure Checkout Information

Shop with confidence! @ ihealthee.com

This means that our website has been thoroughly tested and certified to be free of malware, viruses, phishing attacks, and other things that can harm you or your computer.

No Malware or Malicious Links

There is no harmful software on our website and you should be safe clicking links and downloading files. Our website does not try to infect your computer.

No Phishing Detected

Our website does not attempt to steal your information or your identity. It is safe for you to share your personal sensitive information on our website.

Valid SSL Certificate

Data you send to this site is encrypted by industry-standard security protocols.

If you have any further questions about our privacy measures, please refer to our Privacy Policy.