Please allow 1-5 business days of processing time for your order to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
If you place an order containing both in-stock items and items that have later availability, we'll immediately process and ship the in-stock items. We'll bill your account for these items, as well as for any applicable shipping charges.
We'll send the remaining items separately when they're available, using our Standard shipping method. We'll bill your account for these items when we ship them with no additional shipping cost to you for the subsequent package.
Occasionally an item's status will change after you place your order but before we process it. In this case, we will send the item as soon as we can at no additional shipping cost to you*. If you decide that you no longer want to buy items that have not shipped yet, you can contact our Customer Care department and cancel them. If some of the items in your order have shipped already, your account will have been billed for those items and the associated shipping costs.
Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.
You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make will not affect orders you have already placed.
Always check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Please be advised that you may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. Ihealthee is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout.
It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery.
International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed.
Please note some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Ihealthee’s control.
All International orders are shipped from our own partner’s warehouse. We do not drop-ship products and orders, allowing Ihealthee to maintain complete control and quality assurance during the order fulfillment process.
International shipping charges are non-refundable.
Please note that some ingredients or products are banned or considered illegal for import in select countries. We respect the rules and regulations of every government and do our best to block Customs prohibited products from our site.
Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.